Indicative Content |
Introduction to Operations
What is Operations Management? Operations function as a transformation process in Manufacturing and Service organisations. Operations Management Decisions; History of Operations Management
The operations function; Operations Management in Practice today: E-business, Ethics and Sustainability
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Productivity Capacity Management
Measuring productivity and capacity; Reconciling capacity and demand; Evaluating capacity alternatives using Decision criteria, Expected Values, Decision Trees.
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Forecasting
The Importance and Role of Forecasting; Quantitative and Qualitative forecasting methods.
Time Series Forecasting: Moving Averages and Exponential Smoothing.
Casual Forecasting: Regression and Correlation Analysis.
Measuring Forecasting Errors.
Collaborative Forecasting, Planning and Replenishment (CFPR)
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Project Management
Project Planning Scheduling and Control; The Gantt Chart; Project Management Techniques - CPM/PERT; Probabilistic Activity Times; Project Crashing and Time Cost Trade Off; MS Project
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Facility Layout
What is layout planning? Types of layouts. Designing process layouts. Special cases of process layouts. Designing product layouts. Hybrid layouts.
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Independent Demand Inventory Management
Types of Inventory.
Relevant inventory costs.
Determining Order Quantities. EOQ, EPQ, Quantity Discount Model, Periodic Review System.
Determining safety stock. ABC inventory classification.
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Scheduling
Scheduling Operations in high & low Volume Operations,
Scheduling Work using priority rules.
Measuring performance and comparing priority rules schedules.
Sequencing jobs through two workstations.
Scheduling bottlenecks and the Theory of Constraints.
Developing a workforce schedule for service organizations,
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Quality Management
Quality Defined. Quality Dimensions. Costs of Quality. Total Quality Management. Six Sigma. Quality Tools.
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Statistical Quality Control
Describe categories of SQC,
Use of statistical tools in measuring quality characteristics,
Describe the use of control charts.
Identify the differences between x-bar, R, p and c-charts.
Explain process capability and process capability index.
Explain acceptance sampling and the use of OC curves.
Describe the inherent challenges in measuring quality in service organizations.
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Just in Time/Lean Operations
The philosophy of JIT.
Elements of JIT.
Just in Time Manufacturing.
The pull system..
Kanban production.
Variations on Kanban Production.
Total Quality Management.
Respect for people.
Benefits of JIT.
JIT in services.
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Module Resources
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Recommended Book Resources |
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Heizer and Render. (2020), Operations Management: Sustainability and the Supply Chain, Global Edition, 13th. Pearson.
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Krajewski, Malhotra & Ritzman. (2019), Operations Management: Process and Supply Chains, 12th. Pearson.
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Reid and Sanders. (2020), Operations Management - An Integrated Approach, International Student version, 7th. Wiley.
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Supplementary Book Resources |
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Nigel Slack,Alistair Brandon-Jones. (2019), Operations Management, Pearson, p.776, [ISBN: 9781292253961].
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Russell and Taylor. (2019), Operations Management, International Student Version, 10th. Wiley.
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This module does not have any article/paper resources |
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Other Resources |
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Blackboard Support Module,
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