Module Details

Module Code: ZQUA C3101
Module Title: Quality Management for Pharmacy
Title: Quality Management for Pharmacy
Module Level:: 7
Credits:: 5
Module Coordinator: Paula Rankin
Module Author:: Martina O'Gorman
Domains:  
Module Description: The aim of this module is to give students a thorough understanding of quality management systems which promote best practice in the provision of pharmacy services.
 
Learning Outcomes
On successful completion of this module the learner will be able to:
# Learning Outcome Description
LO1 Describe the process model of quality, different quality management systems, standardisation and continuous quality improvement methodologies.
LO2 Select and use problem solving techniques, statistical process control tools and quality management principles.
LO3 Use software applications for data analysis, statistical quality control and quality management solutions for the pharmacy.
Dependencies
Module Recommendations

This is prior learning (or a practical skill) that is recommended before enrolment in this module.
No recommendations listed
Co-requisite Modules
No Co-requisite modules listed
Additional Requisite Information
No Co Requisites listed
 
Indicative Content
Fundamental Quality Concepts
Definitions of Quality Control, Quality Assurance and Quality Management. Total Quality Management (TQM). Definition and classification of quality costs. Process model of quality and continuous quality improvement.
Quality Standards
Definition of standards and standardization. Rationale, development and structure of standards. Standards supporting innovation. ISO 9000 family of standards, ISO 9000 - Quality Management Principles, ISO 9001 - Quality Management Systems Requirements. National and international bodies including PSI, HSE, HPRA, NSAI, INAB, ISO, HIQA and EIQA. National Standards for Safer Better Healthcare. Development of PSI Standards. EFQM Model. Quality Audits and the Pharmacy Assessment System.
Management
Levels of management, roles and responsibilities. Pharmacy team, employee motivation, leadership and managing change. Safety, Health and Welfare at Work Act 2005. Operational Standards for Pharmacies. Employee training and certification schemes.
Quality Engineering
Problem solving techniques for process improvement including Pareto analysis, Vendor rating schemes, Flowcharting and Cause and effect analysis. Introduction to Six Sigma and Lean. The DMAIC process. Lean Toolbox.
Statistical Process Control
Data and measurement. Summary statistics and presentation of data. Acceptance Sampling. Principles of Statistical Process Control (SPC). Control Charts for Variables: average and range charts, pre-control chart, cumulative sum control chart (CUSUM) and multi-vari charts. Control charts for Attributes: np, p, u and c charts. Interpretation and design of charts. Process Capability Analysis.
Practicals
Software applications for data analysis, statistical process control and digital solutions to pharmacy quality management.
Module Content & Assessment
Assessment Breakdown%
Continuous Assessment50.00%
Practical50.00%

Assessments

Full Time

Continuous Assessment
Assessment Type Other % of Total Mark 50
Timing n/a Learning Outcomes 1,2
Non-marked No
Assessment Description
Assignments and quizzes.
No Project
Practical
Assessment Type Practical/Skills Evaluation % of Total Mark 50
Timing n/a Learning Outcomes 1,2,3
Non-marked No
Assessment Description
Practical assignments in Data Analysis and Statistical Process Control. Production of a Quality Management portfolio.
No End of Module Formal Examination

Part Time

Continuous Assessment
Assessment Type Other % of Total Mark 50
Timing n/a Learning Outcomes 1,2
Non-marked No
Assessment Description
Assignments and quizzes.
No Project
Practical
Assessment Type Practical/Skills Evaluation % of Total Mark 50
Timing n/a Learning Outcomes 1,2,3
Non-marked No
Assessment Description
Practical assignments in Data Analysis and Statistical Process Control. Production of a Quality Management portfolio.
No End of Module Formal Examination
Reassessment Requirement
Exam Board
It is at the discretion of the Examination Board as to what the qualifying criteria are.

SETU Carlow Campus reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full Time
Workload Type Workload Category Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact Theory classes 12 Weeks per Stage 2.00 24
Practicals Contact Computer based practical classes 12 Weeks per Stage 2.00 24
Independent Learning Time Non Contact Independent Learning 15 Weeks per Stage 5.13 77
Total Weekly Contact Hours 4.00
Workload: Part Time
Workload Type Workload Category Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact Theory classes 12 Weeks per Stage 2.00 24
Practicals Contact Computer based practical classes. 12 Weeks per Stage 2.00 24
Independent Learning Time Non Contact Independent Learning 15 Weeks per Stage 5.13 77
Total Weekly Contact Hours 4.00
 
Module Resources
Recommended Book Resources
  • Douglas C. Montgomery. (2019), Introduction to Statistical Quality Control, 8. Wiley, [ISBN: 9781119657118].
  • Barrie G. Dale. (2016), Managing Quality, 6. John Wiley & Sons, p.352, [ISBN: 9781119130925].
  • NSAI. (2016), A World Built on Standards, A Textbook for Higher Education, Danish Standards Foundation Denmark, [ISBN: 9788773109632].
  • Barrie G. Dale, David Bamford, Ton van der Wiele. (2016), Managing Quality: An Essential Guide and Resource Gateway, 6th. Wiley, [ISBN: 978-1-119-130].
  • Todd A. Durham, J. Rick Turner. (2008), Introduction to statistics in pharmaceutical clinical trials, Pharmaceutical Press, London, [ISBN: 9780853697145].
This module does not have any article/paper resources
Other Resources
Discussion Note: